Shipping policy

Last updated: 18 October 2026

This policy applies to orders placed on the Maison Made website, operated by ZOLIV LTD (Company No. 17524576, registered in England and Wales; registered office: Flat 52 Bergenia House, Bedfont Lane, Feltham, TW13 4GE, United Kingdom).

Free tracked UK delivery

Delivery is free on every order to a UK address, with no minimum spend. The delivery charge (£0.00) is shown at checkout before you pay.

Where we deliver

We deliver to addresses in the United Kingdom only. All orders are dispatched from the United Kingdom, so there are no import duties or customs charges. The price at checkout is the total you pay.

Personalised to order: how long it takes

Each piece is personalised with your own engraving after you order. Please allow:

• Personalisation and dispatch: 2 to 4 working days from the day your order is placed.
• UK delivery: 2 to 4 working days after dispatch.

In total, most orders arrive within 4 to 8 working days. Orders placed before 2pm UK time on a working day are processed from that day; orders placed after 2pm UK time, or at a weekend or on a UK bank holiday, are processed from the next working day. Working days are Monday to Friday, excluding UK bank holidays. These times are estimates, not guarantees. If you need your order by a particular date, please email us before ordering.

Tracking

When your order is dispatched, we will email you a dispatch confirmation with your tracking details.

Delays, lost or damaged parcels

If your order has not arrived within the estimated time, or arrives damaged, please email us with your order number (and photos of any damage). We will investigate and arrange a replacement or refund where appropriate. Goods remain our responsibility until they are delivered to you. This does not affect your statutory rights.

Contact

Email contact@maisonmade.shop or call +44 7460 631295. We are available Monday to Friday, excluding UK bank holidays. We aim to reply within one working day (Monday to Friday).